Returns & Refunds
Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within [number] days of delivery.
Return Conditions
To be eligible for a return:
- Items must be unused and in their original condition
- Items must be in their original packaging
- Proof of purchase is required
How to Return
- Contact us at [email address] to initiate a return
- We will provide you with a return authorization and instructions
- Package the item securely in its original packaging
- Ship the item back to us using a trackable shipping method
Refund Process
Once we receive and inspect your return:
- Refunds will be processed within 5-10 business days
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable unless the item is defective
Exchanges
We currently do not offer direct exchanges. If you need a different size or item, please return the original item and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos. We will arrange for a replacement or full refund.
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized items
- Items damaged by misuse
- Items without proof of purchase
Contact
For return inquiries, please contact us at [email address].